Payment and Refund Policy

Last updated: 30 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through writifyra. The courses provide informative resources dedicated to audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. The policy governs transactions made by customers located in the United Kingdom and covers both one-time course purchases and any subscription-based access where applicable. It does not extend to services provided by third-party platforms or external training events not directly sold by writifyra.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Customers may incur additional charges for optional add-ons such as extended access periods or downloadable supplementary materials. Any such extras are clearly itemised before checkout. writifyra reserves the right to adjust prices at any time, but changes will not affect orders already confirmed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure third-party payment gateways that comply with UK data protection standards. Authorisation occurs immediately upon submission, and funds are held until the order is confirmed. writifyra does not store card details. Customers should ensure their payment method remains valid to avoid processing interruptions.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A binding contract is formed only after writifyra sends an order confirmation email following successful payment. This email details the course access credentials and outlines the terms. Until this confirmation is received, no contract exists, and any payment made may be refunded if the order cannot be fulfilled. Access to digital course content is granted electronically once confirmation is issued.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content, cancellation rights end once download or streaming access begins, provided the customer has given prior express consent to waive the cooling-off period. Subscriptions may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the cooling-off period if no substantial access to course materials has occurred. Exclusions apply to courses already commenced, customised learning packages, or promotional offers explicitly marked as non-refundable. Partial refunds may be considered for technical issues preventing access, subject to investigation. Promotional discounts or bundled services are not eligible for separate refunds.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email info@dramabydesign.com with their order number, full name, contact details, and a clear statement of the reason for the request. Requests should be submitted within the applicable time limits. writifyra will acknowledge receipt within two working days and may ask for additional supporting information if needed to process the claim.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving a refund request, writifyra will inspect the account activity to confirm eligibility. Decisions are made within 10 working days. Customers receive written notification via email explaining approval or rejection, including reasons for any refusal. Approved refunds proceed to processing, while rejected claims include guidance on possible next steps such as contacting 01344 649400 for further discussion.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes 5 to 14 working days depending on the provider, after which funds should appear in the customer account within an additional 3 to 5 working days. Bank transfers may require extra verification. writifyra is not responsible for delays caused by the customer financial institution.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses are supplied electronically, so access cannot be returned once granted. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may limit refund options. Customers are advised to review access terms before purchase to understand these restrictions fully.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated promptly upon notification, with corrections issued where verified. Chargebacks are treated as disputes and may lead to account review or suspension. Suspected fraudulent activity triggers immediate investigation, potentially involving law enforcement, and refunds may be withheld pending resolution.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or the Payment Services Regulations 2017. Customers retain rights to remedies for faulty digital content or services, including repair, replacement, or price reduction where appropriate. These rights cannot be excluded or limited by contract.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact writifyra using the details on the Contacts page or via info@dramabydesign.com. 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, United Kingdom and 01344 649400 are also available for written correspondence. This policy may be updated periodically to reflect legal changes; the latest version will always be posted on the website. Continued use after updates constitutes acceptance of the revised terms.